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Return Policy
Please read the following carefully to see if you qualify for a return.
TERMS AND CONDITIONS
ITEM(S) MUST BE RETURNED WITHIN 30 DAYS.
THERE WILL BE A $5.00 ($10.00 MacBooks) RESTOCKING FEE PER ORDER.
WE DO NOT REFUND SHIPPING COST IN EITHER DIRECTION.
PLEASE ALLOW UP TO THREE WEEKS FOR REFUNDS TO BE PROCESSED.
RETURN PROCESS
1. Contact us at returns@nluproducts.com within 30 days of your purchase. Please provide your name, order number, the item name, quantity and the reason for your return.
2. You will receive an email from NLU Products with our RMA# (Return Merchandise Authorization). You must write this number clearly and prominently on the outside of the package you will be sending to us. This is how we identify your return. Failure to provide us with this number will result in refusal of the return.
3. Please send your return to:
NLU Products
Attn: Return Dept. RMA#???
748 Pioneer Road
Draper, UT 84020
It is HIGHLY recommended you ship your return with some type of tracking number or delivery confirmation number to ensure your package is returned to us.
4. Once your return is received and processed by us, we will credit your account (minus $5.00 per package). Your credit usually arrives within 3 to 5 business days. You will be notified via email once your credit has been processed.
Your credit card issuer does not notify us when the credit is refunded to your account. This information must be requested from the credit card issuer.
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