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FAQs
In an attempt to provide you with the information you need to make an informed decision about protecting your device, we offer our Frequently Asked Questions section. If your question is not answered in this section, please visit Customer Care and we will be happy to respond to your inquiry. Thanks for shopping at BodyGuardz.com
Product
What is the material?
A: The material is the same material used to protect cars from the scratches, sometimes referred to as 'car bra' material or paint protection film.
How do BodyGuardz adhere?
A: The material is designed to last as long as you want protection. BodyGuardz adhere using an adhesive that holds the protector in place, but can be removed when needed. BodyGuardz will not come off unless the user pulls them off.
Why two in a pack if I only need one?
A: Let's face it, there is going to be a time when you are going to want to remove the protector. You may need to submit the device for repairs, you may decide you want sell it and buy another, or you may just need an extra one for the second device you have, there are many reasons to have a spare. NLU Products is aware of this need and we don't want you to have to wait the week or so to get another without protection on your device.
How do I order a replacement?
A: Simply login as a registered user and you will see the Replacements Link under the Quick Links menu to the left. Click here and follow the instructions.
How do I install BodyGuardz?
A: Included in each package are step by step instructions on how to install the BodyGuardz. Also available on this website are How-To video's designed to assist you in installation. We encourage you to watch these videos before application.
Installation should always take place in a warm (60-90 degrees F), dry location. The area must be enclosed, as sunlight and wind will complicate installation. The device surface must be thoroughly cleaned. All dust, dirt and other containments must be removed before installation.
1) Turn off your device. (You should begin this process in the evening so it can set during the night.)
2) Wet your hands with the application solution and keep them wet whenever you are handling the film. As you slowly remove the film from the liner, spray the sticky side with the application solution (DO NOT SPRAY YOUR DEVICE); this will stop the film from folding and sticking to itself before you lay it on the device. Be very careful not to drop the cut out or let it come into contact with any contaminated surfaces. Once the adhesive is contaminated with dirt it can't be cleaned!
3) Lay the piece onto the device, getting as close to the final position as possible. If you have used adequate solution, large pieces will be able to be repositioned by placing your fingers on the film and gliding it into the correct position. If you need to lift the film off the surface to remove air bubbles, just re-spray the film before laying it back down.
4) Squeegee from the middle of the piece outward, using overlapping strokes. Do not push too hard. You do not want to stretch the films surface.
5) Make sure to squeegee out all of the moisture and soap! If you do not, a haze will slowly appear under the film, making the device look 'foggy'. Do not panic, the moisture will dry out over a 12-24 hour period. Variables such as outside air temperature and degree of sunlight will impact the speed that this moisture evaporates. Do not try to remove the film after it has set for a period greater than 10 minutes, you may leave fingerprints on the film.
6) Allow the device to sit overnight before turning it on. This allows it to dry and ensures that all the liquid has evaporated.
How easy is it to remove BodyGuardz?
A: BodyGuardz are designed to remain on your device as long as you need them, this is the same material that is used to protect the front of automobiles. They can be peeled off when needed and do not leave behind a sticky residue. Also, with BodyGuardz you get 2 complete sets allowing you to replace it whenever needed without taking the time to re-order.
What if I run out of application solution?
A: The application solution is primarily a water-based solution so we suggest just filling it with water. There will be enough soap residue in the bottle for it to work effectively. If you run out during the installation, you can still refill the bottle up to 2 more times.
Do BodyGuardz cover the click wheel of the iPod?
A: Yes, they cover the dot in the middle, and the actual wheel. The material is very strong however and we do not recommend putting it on the click wheel as when removing it, it can pull the click wheel off. The choice is yours as to whether you want to protect the click wheel, with this risk in mind.
Can I use BodyGuardz with a case?
A: Yes, you can as long as the case does not have a plastic see through cover on it. The plastic see through covers will adhere themselves to the BodyGuardz if exposed to heat. Leather or other material cases are just fine.
Do you sell BodyGuardz Material uncut?
A: No, we custom design our material to fit specific devices. We do, however, offer the option to custom cut the material to your specific measurements. For more information, please read specifications on size, etc by visiting our Custom Cut page.
What if you don't have my device?
A: We design BodyGuardz for new devices weekly. If we do not have your device, please contact us and we'll let you know if we are planning on making a BodyGuardz for it in the near future.
Why should I turn off my device and wait 24 hrs before using it?
A: Turning off your device will make sure that your electronics inside are not effected by too much solution which may get in between the cracks in your device. We recommend waiting 24 hours after installing the BodyGuardz, to turn your device back on; this time allows the BodyGuardz to 'set up' properly. Also, since application solution is applied on the BodyGuardz during the installation process, waiting will allow your device enough time to dry.
Can I get a replacement BodyGuardz if I mess up on the first one?
A: We put two complete BodyGuardz in each pack just for this reason. If you have a problem with our product, please contact us and we will offer you some options.
Orders
How do I change quantities or cancel an item in my order?
A: Click the 'Account Login / Logout' link on the left hand side of our site to view orders you have placed. Then click the 'Change quantities / cancel orders' link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
A: Click the 'Account Login / Logout' link on the left hand side of our site to track your order.
My order never arrived.
A: Click the 'Account Login / Logout' link on the left hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of 'delivered', please contact customer service for assistance.
How do I buy/redeem a gift certificate?
A: To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
Do you ship to my country?
A: Please create an account by clicking the 'Account Login / Logout' link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
My Account
How do I create an account?
A: 1) Click the 'Account Login / Logout' link on the left side of our site.
2) Enter your email address.
3) Select 'I am a new customer'.
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
A: Click the 'Account Login / Logout' link on the left hand side of our site to edit your account information.
How much is my shipping?
A: Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
A: Click the 'Account Login / Logout' link on the left hand side of our site. Under the login box you'll see a link that says 'Forgot your password? Click here'. That link will send an email to you with your password.
I received the wrong product.
A: If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
When will my order ship?
A: Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the 'Account Login / Logout' link on the left hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
Pricing and Billing
Do I have to pay sales tax?
A: You only have to pay sales tax if you are located in the same state as our warehouse. Our warehouse is located in Utah.
I need a copy of my receipt/invoice.
A: Click the 'Account Login / Logout' link on the left hand side of our site to print invoices.
When will my credit appear on my account?
A: Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
A: Your credit card will be charged within 24 hours prior to shipment of your item(s).
Copyright © 2010 NLU Products LLC. All Rights Reserved.
ScreenGuardz, BodyGuardz, TatSkinz and Device Outfitters are registered trademarks of NLU Products L.L.C.