FAQs
In an attempt to provide you with the information you need to make an informed decision about protecting your device, we offer our Frequently Asked Questions section. If your question is not answered in this section, please visit Customer Care and we will be happy to respond to your inquiry. Thanks for shopping at BodyGuardz.com
Product
Bubble, Bubble, Toil & Trouble:
A: If you are having trouble getting bubbles out of your protector, try this out: wait a day. Most bubbles will work themselves out in 24 hours. Larger devices, such as the tablets and MacBooks can take longer to cure and the bubbles to resolve themselves. We recommend allowing about 5 days for curing.
What is the material?
A: The material is the same material used to protect cars from the scratches, sometimes referred to as 'car bra' material or paint protection film.
How do BodyGuardz adhere?
A: The material is designed to last as long as you want protection. Ultra Tough BodyGuardz Clear Skins adhere using an adhesive that holds the protector in place, but can be removed when needed. The Classic Clear ScreenGuardz adheres statically. The HD Anti-glare ScreenGaurdz has a light adhesive backing. BodyGuardz protectors will not come off unless the user pulls them off.
Why is there more than one protector in a pack if I only need one?
A: Let's face it, there is going to be a time when you are going to want to remove the protector. You may need to submit the device for repairs, you may decide you want sell it and buy another, or you may just need an extra one for the second device you have, there are many reasons to have a spare. BodyGuardz is aware of this need and we don't want you to have to wait the week or so to get another without protection on your device. Larger devices such as MacBooks, E-readers or Tablets do not include two set per pack. However, they are still eligible for our Lifetime Replacement program.
How do I order a replacement?
A: Simply login as a registered user and you will see the Replacements Link under the Quick Links menu to the left. Click here and follow the instructions.
How do I install BodyGuardz Protectors?
A: Included in each package are step by step instructions on how to install the BodyGuardz. Also available on this website are How-To video's designed to assist you in installation. We encourage you to watch these videos before application.Click here for Installation Videos
Installation should always take place in a warm (60-90 degrees F), dry location. The area must be enclosed, as sunlight and wind will complicate installation. The device surface must be thoroughly cleaned. All dust, dirt and other contaminants must be removed before installation.
1) Turn off your device. (You should begin this process in the evening so it can set during the night.)
2) Wet your hands with the application solution and keep them wet whenever you are handling the film. As you slowly remove the film from the liner, spray the sticky side with the application solution (DO NOT SPRAY YOUR DEVICE); this will stop the film from folding and sticking to itself before you lay it on the device. Be very careful not to drop the cut out or let it come into contact with any contaminated surfaces. Once the adhesive is contaminated with dirt it can't be cleaned!
3) Lay the piece onto the device, getting as close to the final position as possible. If you have used adequate solution, large pieces will be able to be repositioned by placing your fingers on the film and gliding it into the correct position. If you need to lift the film off the surface to remove air bubbles, just re-spray the film before laying it back down.
4) Squeegee from the middle of the piece outward, using overlapping strokes. Do not push too hard. You do not want to stretch the films surface.
5) Make sure to squeegee out all of the moisture and soap! If you do not, a haze will slowly appear under the film, making the device look 'foggy'. Do not panic, the moisture will dry out over a 12-24 hour period. Variables such as outside air temperature and degree of sunlight will impact the speed that this moisture evaporates. Do not try to remove the film after it has set for a period greater than 10 minutes, you may leave fingerprints on the film.
6) Allow the device to sit overnight before turning it on. This allows it to dry and ensures that all the liquid has evaporated.
How easy is it to remove BodyGuardz?
A: BodyGuardz are designed to remain on your device as long as you need them, this is the same material that is used to protect the front of automobiles. They can be peeled off when needed and do not leave behind a sticky residue. Also, with BodyGuardz you get 2 complete sets allowing you to replace it whenever needed without taking the time to re-order.
What if I run out of application solution?
A: The application solution is primarily a water-based solution so we suggest just filling it with water. There will be enough soap residue in the bottle for it to work effectively. If you run out during the installation, you can still refill the bottle up to 2 more times.
Do BodyGuardz cover the click wheel of the iPod?
A: Yes, they cover the dot in the middle, and the actual wheel. The material is very strong however and we do not recommend putting it on the click wheel as when removing it, it can pull the click wheel off. The choice is yours as to whether you want to protect the click wheel, with this risk in mind.
Can I use BodyGuardz with a case?
A: Yes, you can as long as the case does not have a plastic see through cover on it. The plastic see through covers will adhere themselves to the BodyGuardz if exposed to heat. Leather or other material cases are just fine.
Do you sell BodyGuardz Material uncut?
A: No, we custom design our material to fit specific devices. We do, however, offer the option to custom cut the material to your specific measurements. For more information, please read specifications on size, etc by visiting our Custom Cut page.
What if you don't have my device?
A: We design BodyGuardz for new devices weekly. If we do not have your device, please contact us and we'll let you know if we are planning on making a BodyGuardz for it in the near future.
Why should I turn off my device and wait 24 hrs before using it?
A: Turning off your device will make sure that your electronics inside are not effected by too much solution which may get in between the cracks in your device. We recommend waiting 24 hours after installing the BodyGuardz, to turn your device back on; this time allows the BodyGuardz to 'set up' properly. Also, since application solution is applied on the BodyGuardz during the installation process, waiting will allow your device enough time to dry.
Can I get a replacement BodyGuardz Protector if I mess up on the first one?
A: We put two protectors in most packs just for this reason. If you have application issues we would recommend taking advantage of the Lifetime Replacements and ordering a replacement protector.
Do BodyGuardz protectors leave a sticky residue?
A: In most cases there is not residue left behind when the protector is removed. If there does happen to be any residue, the adhesive is water-soluble and should wipe clean with a damp cloth.
Do BodyGuardz protectors move in any way on the screen?
A: No – The protectors adhere directly to the screen and cannot be moved.
Are BodyGuardz protectors completely clear?
A: Yes – All BodyGuardz protectors are completely clear and when placed on the screen is transparent to the eye.
How many protectors are in a package?
A: The Classic Clear ScreenGuardz come with 5 protectors per pack. The HD anti-glare ScreenGaurdz and the Ultra Tough protectors come with 2 per pack for most devices. On all product pages it is stated how many protectors are included for the device.
When I place the ScreenGuardz on my screen sometimes I get bubbles. What should I do?
A: Use the squeegee to smooth out the bubbles. If there are still a few small bubbles, leave the ScreenGuardz on the screen for 24 hours and the bubbles will work themselves out.
Does BodyGuardz offer a screen protector for the MacBooks?
A: No – We do not offer a screen protector for the MacBooks because the adhesive is too strong and could cause the screen to lift when it is removed from the device. We are not willing to take the chance of damaging a device, so we do not offer screen protectors for the MacBooks.
Will Classic Clear ScreenGuardz adhere to an LCD Screen?
A: No – Classic Clear Screenguardz adhere using static and will not adhere to a screen unless it is a TFT touch screen like those on Palm or Pocket PC devices. Most cell phones and digital cameras use a similar screen that is made of Glass or polished plastic and these work great. ScreenGuardz will NOT adhere to a video camera screen or a laptop or notebook screen.
Is Carbon Fiber Armor a case?
A: No – The Carbon Fiber Armor is a PVC film that provides scratch protection. Carbon Fiber is a decorative way to protect your device from scratches.
Orders
How do I change quantities or cancel an item in my order?
A: Once the order has been placed and is showing as processing, there cannot be any changes made to the order. Please contact Customer Care for further assistance in changing or canceling your order.
How do I track my order?
A: Click the 'Account Login / Logout' link on the right hand side of our site to track your order. The tracking number assigned to International orders shipped with UPS Mail Innovations is for identification purposes only and will not provide any tracking information.
My order never arrived.
A: Orders shipped with UPS Mail Innovations (domestic) can take up to 7 business days for delivery. Please check the tracking information to see if the package shows delivered. All domestic orders shipped with UPS will have tracking information available. If you have not received the order and it has been more the 7 business days please contact Customer Care. International orders shipped with UPS Mail Innovations can take up to 30 business days for delivery, but usually deliver within about 15 to 20 business days. If it has been more than 30 days and you have not received your package please contact Customer Care.
I received the wrong product.
A: If you feel that you have received the wrong product, please contact Customer Care within 72 hours of receiving the product.
How do I get my 20% returning customer discount
A: Click on “Log In” at the top of the page. Once you are logged into your account the prices that are reflected will be discount prices. You are not considered a returning customer until the order has been placed and shipped out from our warehouse.
What is your Return Policy?
A: Please click here to view our return policy.
Can I exchange my protectors?
A: We are unable to do exchanges due to inventory purposes. If you have ordered the incorrect protectors or would like to try a different protector, please contact Customer Care so we can issue you an RMA (return merchandise authorization) number to return the protectors. We will issue a refund when we receive the protectors back. You can order the correct protectors at anytime you would like.
My Account
How do I create an account?
A:Click on the Lifetime Replacements link at the bottom of the page. This will give you more information about the Lifetime Replacement program and then you can complete the registration by clicking the link at the bottom of the page. Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.'.
How do I edit my account information?
A: Please contact Customer Care to have any changes made to your account information.
I forgot my password.
A: Click the 'Account Login / Logout' link in the upper right corner of our site. Under the login box you'll see a link that says 'Forgot your password? Click Here'. That link will send an email to you with your password.
Pricing and Billing
Do I have to pay sales tax?
A: You only have to pay sales tax if you are located in the same state as our warehouse. Our warehouse is located in Utah.
I need a copy of my receipt/invoice.
A: Click the 'Account Login / Logout' link in the upper left corner of our site to print invoices.
When will my credit appear on my account?
A: Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
A: Your credit card will be charged when your order is shipped.
For further questions, please visit Customer Care.
Shipping
How much is shipping and handling?
A: Orders* for $24.95 and up receive FREE UPS Mail Innovations First Class shipping! (*offer applies to domestic shipments only)
UPS Mail Innovations (domestic) shipping arrives within 5-7 business days
USPS First Class (international) shipping for $6.95 arrives within 30 business days
Prices vary on the following options depending on location:
UPS Ground shipping arrives within 5 business days of shipping date
UPS Three-Day Select shipping arrives within 3 business days of shipping date
UPS Second Day Air shipping arrives within 2 business days of shipping date
UPS Next Day Air Saver shipping arrives within 1 business day of shipping date
UPS Next Day Air shipping arrives within 1 business day of shipping date by mid-day
UPS Next Day Air Early A.M. shipping arrives within 1 business day of shipping date by early morning
NLU Products observes all major U.S. holidays and does not process or ship out orders on these dates. Please order well in advance if you need a product by a certain holiday.
When will my order ship?
A: You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. After placing your order, you may click the 'My Account' link on the top, right hand side of our site to track the status of your order.
What is UPS Mail Innovations?
A: UPS picks up the package from our warehouse. It is taken to a sorting center where the package is then distributed to the local post office. The order will be delivered by the local postal system.
Do you ship to my country?
A: Please create an account by clicking the 'Account Login / Logout' link at the top right corner of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
For further questions, please visit Customer Care.
