iPhone 17 installation help
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Did you already attempt to install the screen protector and it did not adhere?
FAQ
Will this issue affect my screen protector’s performance?
No—your screen protector itself is perfectly strong, effective, and safe. The issue is only with a small number of installation trays, not the glass itself.
How do I know if my install tray is affected?
Check the top of the tray. If you see a small piece of the clear cap sheet sticking up instead of lying flat on the adhesive, you may need a quick adjustment before installing.
What’s the fix if my tray is affected?
It’s simple: press that small piece of clear cap sheet down firmly against the adhesive. Once it’s secured, continue with your normal installation steps.
What if I already installed my protector before I knew about this?
If your install went on smoothly and the protector is sitting flat, you don’t need to do anything.
If you did notice any issues during installation, or if your protector isn’t sitting quite right, just reach out to our customer service team. We’ll make it right through our Lifetime Replacement Program so you can stay protected with confidence.
I installed my protector without fixing the tray issue and it didn’t adhere. What should I do?
If the clear dust removal sheet broke during installation and your protector didn’t stick to the screen, don’t worry—your glass is still perfectly usable. Simply remove the cap sheet to fully expose the adhesive, then carefully align the protector by hand and place it directly on your screen.
To make this easier, we’ve created a quick video guide below showing exactly how to align and install your protector without the tray.
Is BodyGuardz fixing this issue?
Yes. Our team has already made adjustments for future trays, so this is only a temporary concern. We’re committed to catching things early so your experience is as smooth as possible.