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How do I change quantities or cancel an item in my order?
Once the order has been placed and is shown as processing, you have up to 30
to cancel your order or make any changes to it in your dashboard. Please note, that if you
order outside of our standard business hours, we will not be able to make any changes. Contact
Customer Care for further assistance in changing or canceling your order.
How do I track my order?
Click LOGIN to your account and go into the
account dashboard. Find your recent order and click “View Order”. Click the “Shipments” tab.
will find the tracking information in this section. The tracking number assigned to
orders shipped with UPS Mail Innovations is for identification purposes only and will not
any tracking information.
My order never arrived.
Orders shipped with USPS First Class Mail (domestic) can take up to 10 business
for delivery. Please check the tracking information to see if the package shows delivered. All
domestic orders shipped with UPS will have tracking information available. If you have not
the order and it has been more the 10 business days please contact
Customer Care. International orders shipped with UPS Mail Innovations can take up to 30
business days for delivery, but usually deliver within about 15 to 20 business days. If it has
more than 30 days and you have not received your package please contact
I received the wrong product.
If you feel that you have received the wrong product, please contact
Customer Care within 72 hours of receiving the product.
How do I get my 20% returning customer discount?
Click “LOGIN” at the top of the page. Once
are logged in to your account the prices reflected will be discount prices. You are not
a returning customer until the order has been placed and shipped out from our warehouse.
What is your Return Policy?
Please click here to view our return policy.
Can I exchange my protectors?
We are unable to do exchanges due to inventory purposes. If you have ordered the
incorrect protectors or would like to try a different protector, please contact
Customer Care so we can issue you an RMA (return merchandise authorization) number to
return the protectors. We will issue a refund when we receive the protectors back. You can
the correct protectors at anytime you would like.
Can I get a refund if I purchased through a reseller?
No. If your order was purchased through a reseller you will need to go through
for a refund.
What is my customer PO number?
Your customer PO number can be located on the packing slip that was included with
Why is my order on hold?
Our system checks for fraud when every order is placed. If you use a hosting
that hides your location while using the internet, please note that this triggers our spam
If this happens, one of our customer support reps will reach out to you and verify the order is
to send. You will need to confirm within 48 hours, otherwise, your order will be canceled.
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